Looking for a home health care company that can help you or a loved one remain at home and living independently for much longer is a task that you can’t take lightly. Entrusting your healthcare or the well-bring of a loved one is something that that is a very personal decision and there are many things to consider when deciding on a company to put this trust into. Here are a few things that you should pay attention to when looking for a home care company:
Better Business Bureau Rating
The home care company you choose should have a solid rating with the Better Business Bureau. However, don’t stop at the rating. Take a look at the complaints that have been lodged against the company in relation to how long they have been in business to see how many complaints they have had, the nature of those complaints and how they have worked to resolve the issues.
Being a member of a professional association means that the company is upstanding enough to meet a higher bar in terms of business acumen as well as client care. This is because the standards required by most professional associations are generally higher than those imposed by governmental regulatory bodies. Prestige Nursing Services in Palm Beach County meets and exceeds these standards.
Insurance and Bond
Carrying adequate insurance and being able to be bonded goes a long way to ensuring the reputation of a home care company. Taking it a step further, many reputable companies will allow you to be named as a certificate holder on their insurance policy, which provides you greater financial protection in the event the company doesn’t maintain its insurance coverage. You will be notified in the event the company is no longer making their premium payments so that you can find care elsewhere.
Does the company you are looking at have a reputation as dependable? In order to ascertain that, ask that the company provide you with a backup plan in the event your primary caregiver is unable to fulfill the duties of the job they were entrusted with.
Better home care companies have taken the leap into using electronic means to track caregiver time. This allows you to adequately keep track of the time that you are paying a caregiver to perform duties as well as ensuring that the caregiver is actually present and providing the care your loved ones’ need.
Does the home care company you are interested in perform background and credential checks for the caregivers they hire? Many don’t, meaning that you may be inviting an unskilled or unsavory individual into your home to care for yourself or your loved one. Make sure that the company you choose conducts background checks and the caregivers have at least three years’ experience.
The management should be available at all times to address any and all concerns you may have with the level of care being given. Local management is the ideal scenario, however, having responsive management, no matter where they are located, should be of utmost importance when choosing a home health care provider.
When looking for a home care provider in Palm Beach County you can trust, look no further than Prestige Nursing Services. Call them today at 561-571-8665 for more information on all of the home health services they provide or stop by their Palm Beach County office at 631 U.S. 1 Suite 311, North Palm Beach, FL.